Your account and your data

Delete your Tulugo account

You can request deletion of your Tulugo account and associated personal data by emailing our support team. You do not need to sign in or reinstall the app to send a request.

How to request deletion

Email tulugonad@gmail.com with the subject Tulugo account deletion request.
Include your Tulugo username and your registered email address or mobile number, if you added one, so we can locate your account.
State that you want your Tulugo account and associated data deleted. Our team may ask you to verify account ownership before processing the request.

Do not send your password or a one-time password (OTP).

Request account deletion by email

This opens a draft in your email app. Complete and send the email to submit your request. If no email app opens, send the request manually to the address above.

What happens next

The Tulugo team reviews your request and verifies ownership before removing account data. Contact the same email address to ask about your request's status or expected completion time.

Once deletion is completed, you will no longer be able to sign in to that account or recover its deleted data. Uninstalling Tulugo alone does not delete your account.

Data covered by your request

An account deletion request covers your account and associated personal information, including:

Account and profile details, contact information, sign-in credentials, sessions, and notification tokens.
Uploaded profile photos, creator and matrimony profile information, and personal information in your submitted content.
Reviews, ratings, saved items, likes, interests, shortlists, learning progress, preferences, and account-linked activity.
Account-linked subscription, listing request, and support records, subject to the retention reasons below.

Personal data no longer needed for the reasons below is deleted or anonymised so it is no longer linked to you.

Data that may be retained

Some records may need to be retained for security, fraud prevention, dispute resolution, or legal obligations. This can include relevant transaction, support, and abuse-report records. Such records are retained for as long as the applicable obligation requires.

Backup copies may remain until replaced through the backup lifecycle. Contact our team for the retention period applicable to any records retained in connection with your request. See our Privacy Policy for more information.

Delete specific data or get help

To request deletion of specific information while keeping your account, email tulugonad@gmail.com with your username and a description of the information you want removed. If you cannot access your registered email address or phone number, explain this in your request so our team can help with ownership verification.